2420 Lettings Co-ordinator - 12 mth FTC - Orbit

Lettings Co-ordinator - 12 mths FTC

Orbit

This is an office based role and the team work in our offices in central Norwich. Interview date is onsite Friday 1st September

Our Lettings Co-ordinators carry out the crucial office-based tasks associated with our service. They coordinate the lettings process with colleagues in other teams to ensure we find a new customer for the home as quickly as possible, works are carried out to the property and the customer is assessed to ensure they meet our lettings criteria and are able to sustain their tenancy.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve:

• Raise adverts for available properties
• Make initial assessment of customer application and refer to wider team for processing
• Manage process right up to tenancy signing new agreement
• Provide excellent customer focussed service for internal and external customers.
• Ensure properties are let in line with policy and process to agreed targets.

What you'll bring Essential skills:

• Previous experience in a customer service environment / housing
• Ability to work to tight deadlines and manage high volumes of work
• Good numeracy, literacy and communication skills.
• Educated to GCSE level or equivalent in English and Mathematics.
• IT literate and proficient in the use of Microsoft Office software.

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