3860 Rent, Estate Services and Service Charge Assistant - Karbon Homes

Rent, Estate Services and Service Charge Assistant

Karbon Homes

The role sits within the RES Team who are primarily responsible for:

• Ensuring the rental data held in our systems is correct and applying the inflationary rent increase each year

• Managing Estate Services contracts for Communal Cleaning, Window Cleaning and External Grounds Maintenance

• Setting Service Charges to recover the cost of providing various services.

• Administering the Northumbrian Water Discount scheme


You will support the development and delivery of these services.



About the role:

The successful candidate will provide an efficient administration service to the team and support the annual rent and service charge review process to ensure Karbon meets its statutory requirements. Continually help develop, support and deliver service provision in response to customer needs, policy and legislation. The post holder will undertake rent charge changes to maximise Karbon’s service charge recovery and administer water charges falling under the Northumbrian Water collection agreement



About you:

We are looking for a highly motivated and flexible person, who can support a multi-functioning team, who has the ability and attitude and interpersonal skills to build strong and effective relationships with customers and colleagues.

You’ll have good organisational, time management and ICT skills and be a team player and enjoy working in a fast paced team environment.



About our team:

The successful candidate will work in our RES Team led by the RES Team Manager, Angela Emmerson. If you require further information about the role, please contact Angela on 07964 898571 or email Angela on [email protected]



Key Information:

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

- RES Assistant – permanent role

- Salary is £25,055 per annum (pending pay review)

- Location: Gosforth

- 37 hours per week, office based initially with some flexible working once trained.

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.



Enjoy great benefits:

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/



Important dates:

Closing date for applications - Sunday 25 May 2025

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date - Week commencing 9 June 2025

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

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