WISH Events

WISH Training: Confident Conversations - October

Wednesday 16th October 2024

12:30pm - 1:30pm

 Online Event


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WISH Training: Confident Conversations - October

WISH Training: Confident Conversations

FREE 1 hour lunch and learn webinar

Delivered by Hayley Gillard and Gemma Brown

Date: Wednesday 16th October

Time: 12.30-1.30pm


For anyone in a people focused role, (be that customers, staff or other stakeholders) who want to improve their confidence in tackling difficult conversations.


Your Hosts

Hayley Gillard

Combine enthusiasm, creative thinking, and emotional intelligence, and you have Hayley Gillard. As Managing Director at Compassionate Leaders, Hayley helps organisations build psychological safety to create confident and fulfilled staff that are committed to achieving the organisation’s mission and living its values. She is an empowering facilitator, engaging trainer, and skilful leadership coach. Hayley’s degrees in Business and Psychology enable her to combine understanding of people’s thoughts and behaviours with an appreciation for their work environment. She has further developed her range of practical skills by gaining qualifications in leadership management, coaching and mental health. Hayley has applied her knowledge and skills to many different contexts and challenges. For example, she has supported one of The Times Top 100 UK’s Fastest Growing Companies to unite staff across the whole organisation in its purpose, vision and operations. She trained aspiring leaders from a national housing association to perform well in a high-pressure environment. This programme was shortlisted in the ASCP Safety and Compliance national awards. She has also helped a global male-dominated organisation to develop actions that will deliver its gender equality mission in locations around the world.

You can find out more at:


[email protected]


Gemma Brown, Personal and Business Coach (PCC)

Gemma is a personal and business coach who specialises in helping individuals and organisations confidently embrace their identities - uncovering their values, needs and true purpose. She is committed to helping companies take a ‘people first’ approach by working with individuals and teams to discover their strengths and capabilities, supporting them in the process of realising their potential, achieving targets and overcoming obstacles on the way. Often this involves overcoming imposter syndrome, building confidence, building self-awareness, establishing personal strengths, understanding leadership styles, developing self-belief and developing ways to manage well-being and build resilience.

Gemma has over 15 years experience of people leadership across multiple industries, in both the public and private sector. Her experience of leading teams and empowering individuals to realise their full potential, drives her to believe that being ‘our true selves’ will increase motivation, performance and fulfilment.

Find out more about Gemma at:
[email protected]

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