Manager School (Online)

MSO is designed for busy operational teams. Each module contains short, focused videos totalling around 60–90 minutes per week, broken into 10–20 minute sections. Most managers complete it during work hours with minimal disruption.

This is where MSO stands out. Unlike most self-study courses, MSO includes a quarterly in-house implementation session, ensuring managers apply what they’ve learned to real workplace situations.
We also provide tools, templates and worksheets so managers immediately use the skills — not just understand them.

Because the programme is flexible and broken into small pieces, most managers stay on track. However, if someone falls behind, they can easily catch up at their own pace.
Many organisations nominate an internal “MSO Champion” to motivate and check in — and I can support this role. The quarterly implementation workshops help with accountability too!

Both.
New managers gain the confidence and clarity they’ve never been given before.
More experienced managers fill long-standing gaps in people management, communication, and the psychology of leadership — areas where most have never had formal training.

Learners complete a simple set of reflective assessments, supported with templates and examples. Once completed, they receive an ILM Level 5 qualification — ideal for succession planning, internal promotion pathways and organisational talent development. There are no additional assignments or time required.

Yes. Organisations can request periodic progress updates, allowing you to monitor engagement and identify any support needs. I am able to schedule calls with you on a quarterly basis to discuss progress and impact.

As our company name (Compassionate Leaders) would suggest, we are committed to meet any accessibility needs you may have. We are also aware we are always learning and are very open to feedback and suggestions on this.

As a minimum, every video within the Core Curriculum will be available to download, watch at a slower or faster speed and will be available as a transcript. All live sessions will be available as recordings too.

Please let us know if you require content in a certain format . We will work with you to make the programme accessible.

Most leadership training is theoretical and doesn’t address the real challenges managers face daily.

MSO is:

• Practical

• Grounded in psychology

• Built specifically for people-focused sectors

• Designed for real behaviour change

• Supported through a quarterly in-house implementation session

This combination creates sustainable improvements — not just a “good workshop.”

These sessions take place in-house or online, depending on your needs. They are interactive, tailored to your organisation, and focus on:

• Real scenarios your managers are dealing with

• Embedding the tools and techniques

• Creating consistency across teams

• Reflecting on changes in behaviour and outcomes
  This turns learning into action and then into habit.

Absolutely — this is one of MSO’s biggest strengths.
The programme creates a shared management approach, shared language and shared expectations, reducing friction and inconsistency across departments.

Most organisations enrol 10–30 managers at a time, but the programme works for both small and large groups. For larger roll-outs, we can stagger cohorts and standardise learning across the year.

You can add optional one to one or group coaching sessions, live Q&As, team workshops, or bespoke in-house sessions tailored to your organisation’s challenges. Many organisations choose this for higher-impact cohorts.

Because MSO combines:

• Bite-sized learning

• Real examples from your sector

• Practical tools

• Reflection and assessment

• Quarterly implementation sessions
  …it creates continuous reinforcement.
  This is why organisations see genuine behavioural shifts — not justinitial enthusiasm.

Hayley has over 15 years experience managing people, in both strategic and operational capacity. She brings a wealth of knowledge, lessons and expertise from managing small teams, to teams of over 100, volunteers to paid employees and both her friends/peers and people older and more experienced than her.

In addition, Hayley holds the following qualifications:

• MSc Psychology (occupational psychology focus)
• BA (Hons) Business Enterprise
• Level 5 Certificate in Leadership and Management
• Level 5 Certificate in Coaching and NLP
• plus various vocational qualifications in mental health.

Any time. Because MSO is self-study, your organisation can onboard managers on a rolling basis or as a single cohort.

Pricing is based on your chosen tier and number of managers.
Tiered options are available for:

• Online programme only

• Programme + online implementation

• Programme + in-person implementation
  Book a call to explore the best fit for your organisation.