2550 Allocations Team Leader - One Manchester

Allocations Team Leader

One Manchester

At One Manchester we are on an incredible journey to shape our future. We are changing the way we work and have introduced a new model within our front facing roles - Income, Allocation, Community Safety and Neighbourhoods teams.

We have created a new Allocations Team Leader role as part of this change program and are looking for a candidate with the experience and drive to help us deliver our ambitious plans.

Supporting and coaching our colleagues along the way you will have the opportunity to develop and embed our new ways of working, helping to create a team that’s proud of what we do and able to meet our customer needs.

In this exciting new leadership role, you will be undertaking a wide range of duties including managing day-to-day functions within the Allocations team as well as managing a small case load. You will be reporting to the Neighbourhood Manager while providing direction for your team; the Allocations Specialists and Allocation Assistant. You will ensure they consistently deliver excellent service to customers and meet key performance indicators.

In this role you will deliver the operational allocation service within agreed targets and budgets as well as supervise the lettings service in line with regulatory, legislative and One Manchester’s policy protocols. You will be expected to champion the choice-based lettings function and ensure properties are advertised in an accurate and timely manner.

To succeed in this role, you will need to be professional, have a high level of emotional intelligence, be approachable and accessible to colleagues, customers and stakeholders; clear and frequent communication will be key. You will also need to liaise seamlessly with your line manager and team to complete projects, offer recommendations and collaborate across teams to resolve customer complaints. Being available and willing to provide coaching and support to your team where and when necessary is also essential.

What we’re looking for:

• An experienced line manager or team leader, who has led and performance managed teams in the delivery of operational plans, working with other inhouse teams and managing external partners as required.
• Demonstrates specialist knowledge in lettings services, within a housing association, with a good understanding of relevant legislation and regulations, with an ability to deliver continuous improvement to services.
• Has good working knowledge of IT systems.
• Possesses an Institute of Customer Service qualification, CIH qualification or equivalent is desirable.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. 

One Manchester is an innovative provider of housing and community services. Formed in April 2015 from a historic merger between two of Manchester’s largest housing associations – City South and Eastlands Homes. In the subsequent two years the Group has achieved its initial merger aspirations and is now extending and expanding (doubling) its new homes programme across a range of tenures and locations. It currently owns and manages more than 13,000 homes in central, south and east Manchester.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles.

We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. We are a Disability confident employer and we will work to ensure reasonable adjustments are in place where possible throughout the recruitment journey and into employment.

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