2708 Digital Support Officer - Kingdom Housing Association

Digital Support Officer

Kingdom Housing Association

About Us:
Kingdom Housing Association provides housing and support throughout East Central Scotland.   
Our Digital team provides support to over 500 employees of the Kingdom Group and partners. Kingdom’s infrastructure is secured in public cloud using the latest technology to deliver services.

Our progression from cloud to SaaS only digital strategy aims to further improve our technology and provide quick secure access to applications and data via chrome devices.

About the Role:

This is an exciting opportunity to join our Digital Team as a Support Officer. The role will involve working with a small team delivering the group’s Digital service and working closely with other departments and partners to deliver the strategic objectives of the organisation. You will ensure system uptime is maximised, SLA’s are met and support the implementation of digital projects.

About You:

• You should be educated to HNC level or equivalent in Computing with proven experience of working in a similar digital/ IT role.
• You must be keen to keep your skills up to date and have experience of troubleshooting and have the ability to identify and problem solve issues.
• You should be organised, able to meet deadlines and analyse and interpret data to support the designing and delivery of organisational wide digital projects.
• You will have a passion for delivering high quality customer service, promoting partnership and collaborative working and a drive to improve and develop the digital experience and capabilities for our customers.
• You will need to have a driving licence and access to a car for business use.
• You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.

We offer:

• An attractive salary and benefits package.
• A contributory pension scheme (employer contribution of 10%) and option to join the salary exchange pension scheme.
• Generous annual leave entitlement of 37 days (33 days plus 4 days public holidays).
• After 5 years continuous service, you’ll receive an additional 2 days annual leave and a further 2 days after 10 years.
• Access to our Kingdom Academy offering a range of learning and development opportunities.
• Enhanced family friendly (enhanced maternity, adoption, paternity and shared parental leave) and sick pay entitlements (up to 6 months full pay).
• Access to our employee assistance programme providing a free information service and an employee counselling service.
• Discounted gym membership.
• Access to our Employee Benefit Platform providing a large range of discounts across UK retailers, our Cycle to Work scheme, travel and leisure staff benefits enabling you to spread the cost of holidays and wellbeing support.
• A variety of flexible and hybrid working arrangements such as flexible working hours, compressed hours, remote working including flexibility around where work is carried out.

How to apply:

You can apply online by visiting our website: https://www.kingdomhousing.org.uk/jobs/ and click on the Kingdom Housing Association Vacancies link. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy.

If we offer you the role and you are homeless at that point, we will also offer you a tenancy in one of our properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under “Supporting information” on your application form.

Scottish Charity No: SC000874

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