2723 Income Officer - Lincolnshire Housing Partnership

Income Officer

Lincolnshire Housing Partnership

Location: Grimsby

Salary: £29,911

Hours: 37 hours per week

Are you driven by putting the Customer First & having a passion for the management and recovery of income with a can-do attitude? If so…... then we would certainly like to hear from you!

We have a great opportunity for an Income Officer to join our successful Income Team. As an Income Officer, you will be working within the Income Team with a One Team approach to deliver excellent and innovative customer service, that achieve LHP income services’ core landlord functions, with a focus on maximising income, minimising arrears, sustaining tenancies and improving quality of life.

We're looking for someone who can manage serious arrears cases through the Courts and the legal income recovery process, but what's more important, is that you'll have the drive to put the "Customer First"

A current driving licence and access to a vehicle is essential for this role.

What is Lincolnshire Housing partnership like to work for?

Lincolnshire Housing Partnership is an impressive company to work for and has been awarded a ‘one to watch’ status in our Best Companies survey. This role is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, at our office located in Grimsby, or somewhere else!

As a valued colleague, you will get some great additional benefits from working for LHP, these include:

• An employee wellbeing package through our benefits partner Westfield Health worth up to £1200 annually.
• Discounted Shopping Vouchers through Westfield Health
• Opportunities to learn new skills, knowledge through our fantastic corporate training programme
• An opportunity to join our superb employer sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance.
• Mental Health First Aiders across the business, let’s be there for each other!
• Career Development & Encouragement Positive working environment.

What will I be asked to do as an Income Officer?

• Managing a portfolio of accounts through the arrears recovery process, including enforcement, attending court for possession cases and evictions.
• Ensuring good working relations between the Income Team and all other LHP departments, with particular focus on fostering a ‘One Team’ and “Customer First” culture.
• All income management functions that support the core landlord and legislative functions.
• Supporting community and customer engagement, which includes customer participation, attending consultation events and area development activities to ensure that local environments are well maintained.
• Assisting the Income Team Leader in the performance of their duties.

What skills, attributes and experience will I need as an Income Officer?

• Ability to manage a portfolio of cases
• Effective communication, organisational and time management skills
• Customer focused Work in the “LHP Way”, demonstrating our values of Customer first | Together | Listen Act & Learn, in everything we do.
• Ability to develop and continuously improve services.
• Ability to meet and exceed individual and team key performance indicators.
• Strong organisational and time management skills, including the ability to work independently to meet deadlines.
• Strong negotiation and influencing skills
• A full driving licence and access to a vehicle is essentia
• l Desirable Knowledge or experience of applying income recovery procedures and the application of legislation through legal enforcement processes
• Experience working within a housing or public sector environment
• Proven experience in presenting arrears cases at Court.
• Professional Qualification in housing and/or customer service
• Desire to progress through training and personal development.

Please download the full key responsibilities, knowledge, skills and experience required for the role from the supporting document on LHP's website.

Interviews for this role will take place on the 18th January 2024 in our Grimsby Office

What opportunities will I have for progression?

At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent. The natural career progression routes that would be applicable to your role are Income Team Leader and Income Manager.

Offer of employment is subject to a DBS check and satisfactory references.

At Lincolnshire Housing Partnership, we’re committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive. You can read our full EDI Vision at:https://www.lincolnshirehp.com/about-lhp/corporate/edi-vision/

At LHP, we have an ambition to be a Net Zero organisation by 2050. Our vision for a sustainable future underpins everything we do. Our net zero roadmap will guide our business decisions over the coming years, and will ensure we are decreasing our impact on the environment in line with science based targets. We are looking for someone who shares this passion and can support us with achieving this vision

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