3205 Contact Centre Advisor - First Choice Homes Oldham

Contact Centre Advisor

First CHoice Homes Oldham

Are you an experienced Contact Centre Advisor who is looking for a new role in Oldham and the surrounding areas? Do you want to work for an organisation that is committed to delivering a service to be proud of, improving lives, and benefitting local communities?

First Choice Homes Oldham (FCHO) aims to be the best in the business, with an excellent team of colleagues and with customers at the heart of everything we do. Established in February 2011, FCHO is one of the largest employers in Oldham. We are committed to boosting the Oldham economy and providing excellent benefits for our employees.

A future-focused and progressive not-for-profit housing association, we want to make Oldham a place where people are proud to live and work. To deliver our promises to our customers we are looking for a highly motivated, customer-focussed individual to appoint to the following key position.

First Choice Homes Oldham (FCHO) have an exciting opportunity for a Contact Centre Advisor to join our Contact Centre Team.

What's in it for you?

When you become a part of the FCHO team, you receive a range of fantastic benefits, including:

• A salary of £26,202.84 per annum 30 days holiday and all UK bank holidays plus one company shut down day as determined by FCHO.
• Part time employees will receive a pro rata entitlement.
• A 37-hour working week
• A defined pension contribution scheme with an employer contribution of up to 10%
• Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more.
• Automatic enrolment into a private health insurance plan
• Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
• Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Discounted gym membership
• Enhanced maternity, paternity, and sick pay
• Access to an on-site wellbeing room
• Access to an on-site café
• Long service vouchers
• Death in service benefit

Who are we looking for? Our ideal candidate:

Will have experience of working in a contact centre environment. Understands the importance of equality, diversity and inclusion and demonstrates this by treating colleagues and customers fairly and equitably

Who are we?

First Choice Homes Oldham (FCHO) own and manage around 11,500 homes, we are proud to have the highest regulatory (G1/V1) rating and it is our vision improve lives, whether that is by providing our customers with safe, comfortable homes, through the social value work that we do, or by providing our colleagues with a fair deal when they are working with us.

Interested?

Take a look at the role profile and if it looks like you’ll be a good fit, send us your application before Monday 12th August 2024 by 8am

Interview are to be confirmed.

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace.

As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience easier, please let us know & we’ll do all we can.

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