5091 Neighbourhood Officer - WCHG

About the Role:

As a Neighbourhood Officer, you’ll play a key role in providing a high-quality, customer-focused housing management service across your locality. You’ll actively engage with residents, spending time out on your patch to understand local issues, build relationships, and make a real difference in the community.

Working as part of a supportive team, you’ll take ownership of tenancy and estate management within your area, helping to maintain safe, well-managed neighbourhoods where people are proud to live.



What You’ll Be Doing:

Delivering high-quality tenancy and estate management services

Managing a defined patch, engaging with tenants, and resolving local issues

Handling tenancy changes, allocations, and low-level anti-social behaviour

Supporting residents to sustain their tenancies and access wider services

Working collaboratively with colleagues and partners to ensure joined-up service delivery

Ensuring estates are well-maintained, safe, and compliant with relevant standards

Promoting WCHG’s values through excellent customer service and community engagement




What We’re Looking For:

Experience in tenancy and estate management within a housing environment

Strong communication and problem-solving skills, with a focus on customer care

Ability to handle low-level ASB, allocations, and tenancy issues effectively

Good knowledge of housing-related legislation and best practice (desirable)

A proactive and visible approach to working within communities

Confident working both independently and as part of a wider team

Excellent organisational skills and attention to detail

A full UK driving licence and access to a vehicle is essential due to travel between sites.



The successful candidate will also be required to complete a basic DBS check prior to commencing.

Application Deadline - Sunday 21st June

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!

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