5092 Support Officer - A2DOMINION

Job title: Support Officer

Salary: £25,526.00 - £29,556.00 per annum

Contract type: 12-month fixed term contract

Working hours: 35hpw across Monday – Friday

Location: Onsite role at Oxford (OX4 3LA)

DBS Level: Enhanced DBS



About A2Dominion:

We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.



Role Overview:

Are you looking for a rewarding job to help people live safe, happy and independent lives?

As a Support Officer you will join our friendly and hard-working team in supporting customers living in supported accommodation service, enabling customers to sustain their tenancies by promoting independence, freedom and choice.



Key responsibilities:

* Assess referrals and engage with prospective clients using a person-centered approach, and liaise with health professionals/other agencies/colleagues as appropriate

* Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures

* Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes

* Engage in continuous professional development and reflective practice

* Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained

* Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required

* Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner

* Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.



About you:

* GCSE (or equivalent) in Maths and English (Grade A*–C)

* A strong understanding of supporting individuals to achieve and maintain independence

* Experience working with diverse client groups

* Ability to motivate and support individuals facing complex challenges, including homelessness, mental health issues, trauma, substance misuse, and behavioural needs

* Good understanding of safeguarding principles and procedures

* Confident using IT systems and management information tools

* Strong interpersonal skills with the ability to build relationships with external agencies and stakeholder
 

Desirable:

* Housing or support-related qualification

* Experience supporting individuals with substance misuse and/or mental health needs

* Full driving licence and access to own vehicle desirable



Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.



We offer a wide range of staff benefits. For this role, these include:

* 25 days’ holiday (Plus Bank Holidays)

* Up to 8% contributory pension

* In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.



Diversity & Inclusion:

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness. Closing date for this role is 26 June 2026; we reserve the right to close this role upon appointment of a successful candidate.

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