5099 Money Matters Team Manager - Karbon Homes

Come and make a difference at Karbon as a Money Matters Team Manager 

We’re looking for a passionate and skilled individual to join us as a Money Matters Manager in our Money Matters team. This is a fantastic opportunity to be part of a team that’s making a real difference in people’s lives.

The Money Matters team supports Karbon’s mission by empowering individuals to improve their financial wellbeing, helping them build resilience, achieve stability, and create positive, lasting change in their lives and communities. 



About The Role:

This role leads the delivery of Karbon’s Money Matters service, with responsibility for day-to-day operations, team performance, service quality and continuous improvement. You’ll oversee caseloads, monitor outcomes, use data and insight to shape service delivery, and ensure the team meets regulatory, safeguarding and organisational standards. Working as part of the wider Customer and Community Engagement leadership team, you will build effective internal and external partnerships, contribute to strategic planning, and help ensure the service delivers meaningful outcomes for customers and communities. 



About You:

You’ll be a confident and values-led leader with experience of managing people, delivering high-quality services, and driving performance in a busy environment. You’ll bring strong judgement, a practical approach to problem-solving, and the ability to use insight and data to inform decisions and improve outcomes. Just as importantly, you’ll be an excellent communicator who builds trust quickly, works collaboratively with others, and supports and develops people to perform at their best. A genuine commitment to customer wellbeing, continuous improvement and inclusive leadership will be key to success in this role. 

You’ll be part of our Money Matters team, led by Lee Forrest, Head of Financial Wellbeing and Employability. If you’d like to know more about the role, feel free to reach out to Lee at [email protected]. 



Key Details:
 

• Money Matters Team Manager – Permanent role 
• Salary - £43,315 per annum plus a Karbon car payment of £2,405 per annum  
• Location: Stanley/Gosforth  
• Regular travel will be required 
• 37 hours per week with agile working 

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. 

The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit a basic or enhanced disclosure and barring check application during pre-employment checks. 



Why Join Us? 

We offer a generous benefits package to support your wellbeing and development, including: 

• 26 days annual leave (rising to 31 after 3 years) 
• Birthday leave 
• Occupational pension 
• Health cash plan 
• Flexible benefits pot 
• Access to funding for qualifications, conferences, and learning events 

Ready To Apply? 

If this sounds like the role for you, apply now via our website:– https://www.karbonhomes.co.uk/careers/  

We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input. 



Key Dates:

Closing date for applications - Monday 13 July 2026.

We may close the advert early if we receive a high volume of strong applications—so don’t wait too long to apply! 

Interview date - To be confirmed. 



We’re Inclusive:

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [email protected] 



A Note for Recruitment Agencies:

We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding—we’ve got this covered! 

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