1071 Housing Assistant - Karbon Homes

Housing Assistant

Karbon Homes

An exciting opportunity has arisen for a Housing Assistant, within our General Housing Team. Come and join our team!

At Karbon we build, manage and look after homes for people across the North, and then we go further, we give them the strong foundations they need to crack on with life. We want to build better lives for our customers, not just better homes. Everything we do is for their security, health and happiness under their own roofs, in their communities and out there in the wider world.

Since our formation in 2017, we’ve been focused on delivering on our three strategic aims - to provide as many good quality homes as we can; to deliver excellent service to our customers; and to shape strong, sustainable places for our communities. Our footprint covers the North East of England and Yorkshire, south from the Scottish border to almost as far as the Humber, where diverse communities face differing opportunities and challenges.

Some customers just need an affordable home, or a way onto the property ladder others might need a bit more – financial advice, community services, sheltered accommodation or even training that can lead to a new job. Whatever people need to feel more secure, confident and happy with where they’re at, we work our heart out to provide it.

We are looking to appoint a suitably qualified and experienced individual to undertake the post of Housing Assistant within the General Housing Team.

Here is some key information you’ll want to know right away:

• This is a permanent role Salary is £21,415 per annum plus a Karbon car payment of £1944 per annum
• Location: Stanley Regular travel will be required
• Hours: 37 Hours per week with some homeworking available/flexible working Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.
• You will be working within the General Needs Housing Team to support the development and delivery of effective and high-quality housing services to our customers.
• You will be expected to support your colleagues across the wider team where you will help deliver all aspects of estate and housing management services across multi-tenure types.
• You will be working within the housing team providing an efficient administrative service which will include the maintenance of records on behalf of the team, mail merges, and process payment of invoices and manage general queries relating to invoices.
• You will be required to deal with general customer enquiries, the allocation, sign up and monitoring of garage sites and enquiries relating to our furniture service.
• You will also support colleagues with home visits, scheme or estate inspections, anti-social behaviour cases and take part in community events.
• You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines.
• You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in tenant’s homes.
• Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.
• A full UK driving licence and access to a vehicle for work purposes is essential.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/about-us/careers/

Important dates:

Closing date for applications 15 March 2022 We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

Interview date 25 March 2022  - To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact Lesley Duffy, Housing Team Leader on Tel: 07841471596. Karbon Homes is committed to equality and diversity and is an inclusive employer.

We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.