2584 Healthy Homes Co-ordinator - One Manchester

Healthy Homes Coordinator

One Manchester

• Full Time, 35 hours per week 1x Permanent 2 x Fixed Term Contract

At One Manchester we’re passionate about improving lives and helping neighbourhoods thrive. Every day we provide homes and help communities to learn, manage their money, launch successful businesses and improve their employability.

• You’ll be on-hand to provide exceptional service to our team and help to ensure a quality service to all customers.
• Meticulous and organised, you’ll coordinate the day-to-day planning for the Healthy Homes Team, maintaining the scheduling system with appointments to ensure that we meet targets and that the customers' expectations are met.
• You’ll appoint, monitor and control the workflow of jobs and will liaise with customers, the management team and external stakeholders, ensuring that all parties are kept informed of the progress of any repairs.
• Manage a number of Disrepair claims and Obtain internal disclosure information.
• You’ll be committed to living our values and delivering an outstanding service to our customers.
• You will provide a professional, efficient, courteous service answering queries and providing information about our services.
• Self-motivated with a positive approach, you will be an active listener who can manage difficult situations when helping customers.

We’re looking for an individual who has experience in a customer service / administrative role with fantastic organisational skills and the ability to implement new processes.

A confident communicator, you’ll be accustomed to liaising with a variety of both internal and external stakeholders and will have a real commitment to improving the customer experience.

Why take up the challenge with One Manchester?

This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. One Manchester is an innovative provider of housing and community services. Formed in April 2015 from a historic merger between two of Manchester’s largest housing associations – City South and Eastlands Homes.

In the subsequent two years the Group has achieved its initial merger aspirations and is now extending and expanding (doubling) its new homes programme across a range of tenures and locations. It currently owns and manages more than 13,000 homes in central, south and east Manchester. One Manchester strives for equality, diversity and inclusion in all that we do.

We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles.

We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

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