2749 Head of Customer Experience (Housing & Support) - Broadacre Housing Association

Head of Customer Experience (Housing and Support)

Broadacre Housing Association

Broadacres is a medium sized forward-looking housing organisation that works throughout North Yorkshire in an area of high demand with a strong rural focus – this makes us different to many housing associations. Currently owning and managing more than 6,800 homes, our vision is to be the best rural housing organisation in the country. For rural don’t think sleepy backwater.

This is a high performing organisation that is ambitious for its customers and is an important place-shaper in North Yorkshire. This is a wide-ranging role that provides the opportunity to further develop the customer experience taking the best from the sector and from outside.

We are seeking a Head of Customer Experience (Housing and Support) who will bring energy and drive to the overall responsibility for the strategic development, and operational delivery of an excellent experience to all customers.

• Reporting to the Customer Experience Director, the post-holder will be an effective, active and supportive member of the Leadership Team.
• You will have experience of managing multi-disciplinary operational services within a fast-paced regulated environment and the ability to develop stakeholder relationships, work in partnership and identify and generate new business opportunities for your services.
• Commitment to adding value beyond housing and support services, you will make an effective contribution to the strategic thinking across the whole business to ensure excellent customer service and experience for all.

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