3116 ICT Service Desk Analyst - Karbon Homes

ICT Service Desk Analyst

Karbon Homes

Come and make a difference at Karbon as an ICT Service Desk Analyst.

We are looking to appoint a suitably qualified and experienced individual for the role of ICT Service Desk Analyst in the ICT & DT System Operations Team.

About the role:

The successful applicant will be accountable for delivering first line ICT operational support at all sites. They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first line support to initial service desk incidents. They will act as positive members of the ICT team, providing the highest possible standard of service to customers.

About you:

The successful applicant will be able to demonstrate:

• A strong record of demonstrable achievement in service delivery of customer focused ICT support services
• Comprehensive working knowledge of the ICT systems used within the group
• Understanding of ICT and Data Protection governance practices and issues
• Relevant ICT qualification, or equivalent work experience
• Experience of collaborating and working as part of an effective team
• Strong Communication Skills (Translating of Colleague Requirements)

About our team:

The successful candidate will work in our ICT & DT System Operations team led by the Head of ICT & Digital Services: Alex Westwood.

If you require further information about the role, please contact: [email protected] or on 0191 223 8452

Key Information:

It’s important to us that everyone feels fairly rewarded for the work they do.

We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• ICT Service Desk Analyst
• Permanent role
• Salary is £27,419 per annum
• Location: Predominantly office based at Gosforth or Stanley and attendance at other Karbon offices may be required. Working from home is available depending on business need.
• Regular travel will be required
• 37 hours over a 4 day working week, working 08:00 – 18:00 each working day with options for flexible working whilst ensuring the Service Desk Operating hours (08:00 – 18:00 Mon – Fri) are covered amongst the team.
• Your day off will rotate from week to week over a 5 week cycle.

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA).

The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits:

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits. We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website https://jobs.karbonhomes.co.uk/

Important dates:

Closing date for applications Sunday 21 July 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date W/C Monday 29 July 2024

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

If you need a reasonable adjustment to apply for any of our career opportunities, then please contact [email protected]

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