3343 Director of Customer Experience - Halton Housing

Director of Customer Experience 

Halton Housing

The Director of Customer Experience is responsible for driving a culture of really getting to know our customers, listening to what they tell us and working with them, and key business areas to shape the best possible services we can.

We are looking for a dynamic, customer-focused and experienced leader to join our senior leadership team to help shape this crucial part of our business. With the ability to think strategically whilst managing operational delivery at pace, we are looking for someone who can also represent our business with gravitas and influence within Halton, and more widely across the sector as required.

Key Responsibilities:

• A key member of the senior leadership team, reporting directly into the Chief Operating Officer, operating at Director level, engaging with the Board.
• Take a lead in representing Halton Housing in shaping and influencing the delivery of borough-wide customer facing services, working in partnership with key internal and external stakeholders.
• Lead the design, development and delivery of a seamless, intuitive customer experience across the business.
• Develop and deliver customer experience, neighbourhood management, customer engagement and customer insight strategies that are designed to deliver the highest levels of customer satisfaction across all key operational areas.
• Ensure compliance with all with housing and customer legislation.
• Lead the delivery of excellent neighbourhood and housing management services including supported & sheltered housing, customer services, customer communications. resolution management and repairs & maintenance.
• Drive and embed the use of data, customer insight and business intelligence to drive change to deliver demonstrable business improvements and efficiencies.

To see the full information please visit: https://www.michaelpage.co.uk/clientprofile/halton-housing
 

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